Terms and conditions of the online shop

Dictionary

Capitalized words used in the Terms and Conditions, regardless of whether they are written in the plural or singular, shall mean respectively:

1.1 Administrator - Iwona Gnach carrying on business under the business name: "UNIDENT UNION II&IF Aesthetica Iwona Gnach Sp. z o.o.", address for delivery: al. Jana Kochanowskiego 20, premises CD, 51-601 Wrocław, registered in CEIDG, NIP: 8982292154, REGON: 525113456.

1.2 Payment Intermediary - A third-party service provider enabling cashless payment of orders for Packages available on the Website. Example providers:

• 1.2.1. PayU - PayU S.A., ul. Grunwaldzka 186, 60-166 Poznań, KRS: 0000274399, REGON: 300523444, NIP: 7792308495.

• 1.2.2. Przelewy24 - PayPro S.A., ul. Kanclerska 15, 60-321 Poznań, KRS: 0000347935, REGON: 301345068, NIP: 7792369887, share capital: PLN 4,500,000.00 (fully paid up).

• 1.2.3. PayPal - PayPal (Europe) S.A r.l. & Cie, S.C.A, L-1150, Luxembourg and/or PayPal Inc., California, USA.

1.3 Working day - day from Monday to Friday, excluding public holidays.

1.4 Consultation form - an electronic form to provide the information necessary to create a customised Package.

1.5 Registration form - a form enabling you to create a personal Account on the Website.

1.6 Order form - an Order Form, allowing you to add Products to your shopping basket and to specify the terms and conditions of the Sales Contract.

1.7 Civil Code - Act of 23 April 1964 (i.e. Journal of Laws 2019, item 1145, 1495, as amended).

1.8 Consumer - a natural person who places an Order not directly related to his/her commercial or professional activity.

1.9 Account - the User's individual account containing data and history of Orders.

1.10. Newsletter - the service of sending information about news, promotions, Products, etc., with the User's consent.

1.11. Package - order cosmetic treatments or other services offered by the Administrator.

1.12. Third country - non-EU country.

1.13. Privacy policy - document governing the processing of personal data and the use of cookies.

1.14. Product - products and/or services offered by the Administrator on the Website.

1.15. Regulations - these rules of the online shop operated by the Administrator.

1.16. Service - online shop available at: https://unidentunion.pl

1.17. Sales contract - The contract concluded between the User and the Administrator, including:

• 1.17.1. Product selection,

• 1.17.2. acceptance of the Terms and Conditions and Privacy Policy,

• 1.17.3. payment of the Order,

• 1.17.4. e-mail confirmation of the Order,

• 1.17.5. delivery or personal collection of the Product.

1.18. Service - free electronic services enabling:

• 1.18.1. browsing the Products,

• 1.18.2. placing of Orders,

• 1.18.3. management of the Account,

• 1.18.4. use of the Newsletter,

• 1.18.5. use of other services.

1.19. Consumer Rights Act - Act of 30 May 2014. (i.e. OJ 2020, item 287, as amended).

1.20. User - the person using the Service:

• 1.20.1. a natural person with full legal capacity,

• 1.20.2. a legal person or an organisational unit without legal personality,

• 1.20.3. a minor from the age of 16. - with the consent of the legal representative.

1.21. Order - a statement made by the User, including details of delivery, payment and the Products ordered.

Terms of use

2.1. In order to use the Service it is necessary to:

2.2.a working and functioning telecommunications device (computer, tablet, smartphone or other similar device) with access to the Internet;

• 2.2.1. an installed and updated web browser;

• 2.2.2. active electronic mail (e-mail) to which the User has access;

• 2.2.3. JavaScript and cookies enabled.

2.3. The user acknowledges and accepts the minimum technical conditions indicated above.

2.4. The detailed rules for the Administrator's processing of the User's personal data, including the processing of cookies, are set out in the Privacy policywhich is a separate document from these Terms and Conditions and is available for inspection on the Site.

2.5. By accepting these Terms and Conditions, the User also accepts the content of the Privacy Policy made available to him/her on the Website.

Terms and conditions of sale of the Product

3.1. Placing an order by the User on the Website is done using the Order Form provided by the Administrator.

3.2. The price of the Product is given in Polish zloty and includes taxes and other public charges (gross price). The price does not include delivery costs.

3.3. The final price of the Order, including the price of the Product(s), will be plus delivery costs and shown in the Order summary before payment.

3.4. Where the cost of delivery cannot be determined at the time of placing the Order (e.g. overseas delivery), the User will be informed of such costs when completing the Order Form or after placing the Order. If the delivery cost is not accepted, the amount paid will be refunded and the Order cancelled - the refund will be made within 14 days of refusal.

3.5. The User acknowledges that, in the case of delivery to a third country (outside the EU), the price of the Order does not include taxes or public charges (e.g. customs duties). The obligation to pay these shall rest with the User.

3.6. The user is required to provide the following information in the Order Form:

• 3.6.1. type and number of Products (added automatically after selection);

• 3.6.2. the name or surname of the User;

• 3.6.3. method and address of delivery (street, number of house/location, code, town, country);

• 3.6.4. e-mail address;

• 3.6.5. contact telephone number;

• 3.6.6. additional information in the "Notes to Order" field (optional);

• 3.6.7. the form of payment chosen.

3.7. The user who is not a Consumer, wishing to receive a VAT invoice, must additionally provide:

• 3.7.1. the full name (business name) of the activity;

• 3.7.2. NIP number;

• 3.7.3. address details.

3.8. The VAT invoice for Users who are not Consumers will be sent electronically to an e-mail address, which the User accepts.

3.9. If you have a registered Account, the data in section 3.6 will be automatically completed - unless you indicate otherwise.

3.10. In order to place an Order, the User is required to:

• 3.10.1. selection of Product(s);

• 3.10.2. acceptance of the Terms and Conditions and Privacy Policy;

• 3.10.3. completing the Order Form;

• 3.10.4. make payment (unless payment on delivery has been selected in accordance with Rule 8.2.3).

3.11. Once the payment has been made, the Administrator immediately confirms its receipt and proceeds to process the Order once the payment has been credited (subject to clause 3.12).

3.12. If payment on delivery is selected (section 8.2.3), the Administrator confirms receipt of the Order and proceeds with its fulfilment.

3.13. Confirmation of acceptance of the Order will be sent electronically to the e-mail address provided in the Order Form.

3.14. This confirmation includes:

• 3.14.1. the information indicated in point 3.6;

• 3.14.2. expected delivery time;

• 3.14.3. contact details of the Administrator.

3.15. Submission of an Order and its confirmation by the Administrator means the conclusion of a Sales Agreement between the User and the Administrator.

3.16. The Administrator carries out Orders only on Working Days.

Conditions for ordering the package and its execution

4.1. The ordering of a Package on the Website is carried out using the Order Form provided by the Administrator.

4.2. The price of the Package is given in Polish zloty and includes taxes and other public charges (gross price).

4.3. The package includes only the performance of a cosmetic treatment or treatments and the provision of other services in accordance with the Administrator's offer accepted by the User.

4.4. By ordering the Package, the User undertakes to indicate the information listed in paragraph 3.6 above.

4.5. In the case of a User who is not a Consumer, the provisions of sections 3.7 and 3.8 shall apply mutatis mutandis.

4.6. If the User has a registered Account on the Website, clause 3.9 shall apply accordingly.

4.7. In order to order a Package, the User is required to follow the steps described in section 3.10.

4.8. Once the Package has been paid for, the Administrator immediately confirms its receipt via e-mail and SMS. The confirmation contains the individual code of the Package, which enables the use of the services. Receipt of the confirmation shall be deemed as successful completion of the order.

4.9. The execution of the Package takes place at the Administrator's premises after the User has provided the Package code. The User undertakes to appear in person.

4.10. The User undertakes to cooperate closely with the Administrator during the implementation of the Package.

4.11. If the Package cannot be fulfilled on the day of the appearance, the Administrator and the User will agree on another date.

4.12. If the Package is for the benefit of a third party under the age of 18, the Administrator may require written consent from parents or legal guardians.

4.13. The user undertakes to inform the Administrator or a person acting on the Administrator's behalf immediately of any obstacles preventing the provision of services, in particular medical contraindications (e.g. infectious disease, medical treatment, doctor's orders) or the impossibility of appearing at the agreed time.

4.14. The Administrator reserves the right to refuse to provide services at any stage of the Package, in particular in the case of:

• reprehensible behaviour by the User or a third party,

• health contraindications,

• the occurrence of force majeure.

4.15. The User acknowledges that the services provided by the Administrator as part of the Package do not guarantee full effectiveness or achievement of the indicated objectives. The final result depends on many factors beyond the Administrator's control, including the User's compliance with the recommendations and arrangements.

Online consultation

5.1. As part of the provision of the Services, the Administrator may prepare a Package tailored to the individual needs of a User who is an individual, following a free online consultation.

5.2. The preparation of an individual Package takes place exclusively on the basis of the Consultation Form completed by the User.

5.3. The User is required to provide the following details in the Consultation Form:

• 5.3.1. name;

• 5.3.2. contact telephone number;

• 5.3.3. e-mail address;

• 5.3.4. an additional message to the Administrator (e.g. the purpose of the Package);

• 5.3.5. photographic and video documentation of the user's body parts.

5.4. Upon completion of the Consultation Form, the User who is an individual is required to confirm that he/she is 16 years of age or older and make a declaration that he/she has read and accepts the Terms and Conditions and Privacy Policy.

5.5. As part of the online consultation, the Administrator may ask additional questions or request clarification of information. You acknowledge that failure to respond or misinformation may affect the outcome of the consultation.

5.6. The result of the online consultation and the individually prepared Package will be sent to the User's e-mail address.

5.7. The Administrator reserves the right to change the outcome of the online consultation and the prepared Package at any stage of the provision of the Services.

Account

.1. The User has the right to use the Service (i.e. the services provided by the Administrator) free of charge, both with and without creating a User Account.

6.2. An Account enables the User to place Orders more easily, to access Order history and other information on the Website.

6.3. Registration of an Account consists of the User filling in the Registration Form, in which it is necessary to provide:

• 6.3.1. User's name or surname (required);

• 6.3.2. e-mail address (required);

• 6.3.3. contact telephone number (optional);

• 6.3.4. login (if different from e-mail) and password for the Account (required).

6.4. Upon completion of the Registration Form, the User declares that he/she has read and accepts the Terms and Conditions and the Privacy Policy.

6.5. After registration and submission of the declaration referred to above, the Administrator sends a message to the e-mail address provided with a confirmation of registration and an activation link. Activation of the Account is only possible by clicking on this link.

6.6. By registering an Account, the User agrees that the Order Form may be automatically completed in future on the basis of the data previously provided. The user is entitled to change this data at any time.

6.7. You have the right to delete your Account and request the deletion of your personal data.

6.8. The User may submit complaints regarding the Account electronically, in accordance with the rules described in clause 13 of the Terms and Conditions.

Newsletter and feedback

7.1. The User has the possibility to use, free of charge, the Newsletter service distributed by the Administrator, provided that the Administrator provides such a service.

7.2. The Newsletter service can be used by providing an e-mail address or telephone number to which future editions are to be sent under the "Newsletter" tab and by submitting a declaration of intent to use this service.

7.3. The user has the right to cancel the Newsletter service at any time and without giving any reason by:

• sending an appropriate request to the Administrator (e.g. by e-mail),

• or check the Newsletter unsubscribe option, if such an option is available on the Site.

7.4. The User has the right to lodge a complaint regarding the Newsletter in electronic form, in accordance with the rules set out in point 13 of the Terms and Conditions.

7.5. A user who has used a particular Package may add an opinion on it. In this case, he or she also has the right to edit his or her opinion, if such an option is available.

7.6. To add a review, it is necessary to fill in the feedback form provided.

7.7. The administrator is not responsible for the content and form of the opinions posted. However, the administrator has the right to remove or hide an opinion:

• 7.7.1. containing inappropriate, offensive or vulgar language or content that constitutes an offence;

• 7.7.2. issued by persons who have not used the services or products offered by the Administrator and whose content suggests otherwise, in a manner that may mislead other Users.

Ordering rules and payment conditions

8.1. Placing an Order on the Website involves the User completing an Order Form, in which the following must be provided:

• 8.1.1. User's name or surname (required);

• 8.1.2. e-mail address (required);

• 8.1.3. contact telephone number (required - for contact with the supplier, e.g. courier);

• 8.1.4. delivery address (required);

• 8.1.5. invoice data (optional, if applicable).

8.2. After completing the data in the Order Form, the User selects one of the available forms of payment and can make payment:

• 8.2.1. by bank transfer to the Administrator's bank account,

• 8.2.2. via an electronic service managed by the Payment Intermediary,

• 8.2.3. upon personal collection of the Product (if the Administrator agrees to this in advance).

8.3. If a bank transfer is selected (section 8.2.1), the User is obliged to make the transfer within 3 days of placing the Order. The transfer should be made to the Administrator's bank account number provided during the Order process. Failure to make the transfer within the deadline may result in cancellation of the Order, which the User accepts.

8.4. In the case of payments via a Payment Intermediary (section 8.2.2), the payment is made in accordance with the rules and regulations of the Payment Intermediary service. The User is obliged to read these terms and conditions before making the payment.

8.5. The User acknowledges that the day on which payment is made is the day on which the transfer is credited to the Administrator's bank account - this applies to both bank transfer (8.2.1) and payment via a Payment Intermediary (8.2.2).

Delivery terms of the Order

9.1. Delivery of the Product takes place in the territory of the Republic of Poland. At the User's request, the Administrator may agree to delivery also within the European Union or third countries.

9.2. An up-to-date list of countries to which deliveries are made is available each time on the Website when placing an Order or in another publicly accessible place containing information on deliveries and payments.

9.3. The administrator reserves the right to refuse delivery outside Poland in the event of:

• technical obstacles,

• undue hardship,

• excessive costs.

In this case, the user will be informed immediately and, if payment has been made, the amount will be refunded.

9.4. In the case of delivery to a third country, the Administrator will indicate an approximate delivery date, which is, however, not binding.

9.5. The user is obliged to pay the delivery costs, unless otherwise stated in the sales contract.

9.6. Delivery is made through operators available during the order process, including but not limited to:

• 9.6.1. DHL,

• 9.6.2. DPD,

• 9.6.3. InPost (parcel and courier services).

9.7. The exact costs and delivery time (also for foreign shipments) are stated when placing an Order or in a publicly accessible area of the Website.

9.8. In the event of a choice of personal collection (section 8.2.3), the collection and the form of payment (if not made in advance) are agreed individually with the Administrator.

9.9. The delivery date is calculated from:

• 9.9.1. the date on which the payment is credited to the Administrator's account - in the case of payment by bank transfer (8.2.1) or by the Payment Intermediary (8.2.2),

• 9.9.2. the day the Order is placed - in the case of payment on delivery (8.2.3).

Provisions concerning Consumers. Right of withdrawal from the Sales Contract

10.1. A consumer who has concluded a Distance Sales Contract has the right to withdraw from it within 14 calendar days without giving any reason and without incurring costs, except for the costs set out in clause 10.8.

10.2. Sending the declaration before the deadline is sufficient to meet the deadline. The declaration can be made:

• 10.2.1. in writing to the following address:
  UNIDENT UNION II&IF Aesthetica Iwona Gnach Sp. z o.o.
  al. Jana Kochanowskiego 20, lok. CD, 51-601 Wrocław

• electronically to the e-mail address: bi***@**********on.pl

10.3. A model withdrawal form is available:

• in Appendix 2 of the Consumer Rights Act,

• in Annex 1 to these Regulations.

The use of this form is not mandatory as long as the declaration submitted contains all the necessary data.

10.4. The withdrawal period is counted:

• 10.4.1. in the case of delivery of the Products, from the date the Consumer takes possession of the Product, unless:

  • 10.4.1.1. are supplied separately - from the last Product,

  • 10.4.1.2. regular delivery - from the first Product;

• 10.4.2. in the case of other contracts, from the date of their conclusion.

10.5. In the event of withdrawal, the contract shall be deemed not to have been concluded.

10.6. The Administrator shall refund to the Consumer all payments made by the Consumer (including delivery costs) within 14 days of receipt of the withdrawal notice, subject to clauses 10.7 and 10.8.

10.7. The refund shall be made by the same payment method used by the Consumer, unless the Consumer agrees to a different one, at no additional cost. If the Administrator does not receive the Product himself, the Administrator may withhold the return until the Product is received or proof of postage is provided.

10.8. If the Consumer has chosen a more expensive delivery method than the cheapest available on the Website, the Administrator will not refund the difference in cost.

10.9. The consumer shall bear the direct costs of returning the Product.

10.10. In the case of services commenced at the express request of the Consumer before the expiry of the 14 days, the Consumer shall pay for the part of the service provided. The amount shall be determined in proportion to the extent of the services provided, based on the agreed price or market value.

10.11. The right of withdrawal does not apply to contracts:

• 10.11.1. for a fully completed service with the consumer's consent,

• 10.11.2. concerning Products made to the Consumer's specifications,

• 10.11.3. concerning sealed Products which, once opened, cannot be returned for hygienic reasons.

10.12. The provisions relating to Consumers shall also apply to natural persons engaged in commercial activities if the contract concluded is not of a professional nature.

10.13. The Consumer acknowledges that the Package Services cannot be provided until 14 days after the Order has been placed.

10.14. The exception to this is if the Consumer has made a declaration that he or she has been informed that he or she has lost the right of withdrawal in the event of full completion of the Package.

10.15. A model withdrawal form is attached as Appendix 1 to these Terms and Conditions.

Provisions concerning Consumers. Out-of-court dispute resolution

11.1. Detailed information about the consumer's possibilities of using out-of-court complaint and redress procedures and the rules of access to these procedures are available on the website:
https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php

11.2. There is a contact point at the President of the OCCP (tel. 22 55 60 332/333/800, e-mail: ko*********@*******ov.pl, address: pl. Powstańców Warszawy 1, 00-030 Warsaw), which provides assistance in matters concerning out-of-court settlement of consumer disputes.

11.3. The consumer has the opportunity to benefit from, among other things:

• 11.3.1. an application to a permanent amicable consumer court (more: www.spsk.wiih.org.pl),

• 11.3.2. an application to the provincial inspector of the Trade Inspection (address appropriate to the Administrator's place of business),

• 11.3.3. help from a consumer ombudsman or consumer organisations (e.g. Federation of Consumers, Association of Polish Consumers; contact: after****@************ow.pl, hotline: 801 440 220 or 22 290 89 16, open weekdays 8:00-18:00).

11.4. Consumers can use the ODR (Online Dispute Resolution) platform:
http://ec.europa.eu/consumers/odr
More information: OCCP - ODR platform

Provisions for Users who are not Consumers

12.1. This section applies only to Users who are not Consumers.

12.2. The Administrator has the right to withdraw from the Sales Agreement with such a User within 14 days from its conclusion - without stating a reason and without any claims on the part of the User.

12.3. The administrator may limit the available forms of payment and require prepayment (partial or full) regardless of the method chosen.

12.4. As soon as the Product is handed over to the carrier, the benefits and burdens as well as the risk of loss or damage are transferred to the User who is not a Consumer. The Administrator is not responsible for any damage caused during transport.

12.5. The non-consumer user should immediately examine the consignment and, in the event of damage, complete the formalities necessary to establish the carrier's liability.

12.6. In accordance with Article 558 § 1 of the Civil Code, the Administrator's liability under warranty towards the User who is not a Consumer is excluded.

12.7. The Administrator may terminate the contract for the provision of the Service with immediate effect, without giving any reason.

12.8. The Administrator's liability towards the User who is not a Consumer is limited to the amount of the paid price and delivery costs from the Sales Agreement. The Administrator is liable only for foreseeable damages and is not liable for lost profits.

12.9. Any disputes with the User who is not a Consumer will be settled by the court having jurisdiction over the Administrator's registered office.

 Complaint

13.1. The grounds and scope of the Administrator's liability towards the User in the event that the sold Product has a physical or legal defect (warranty), as well as in the event of a guarantee (if granted), are regulated by generally applicable laws, in particular Articles 556-576 of the Civil Code.

13.2. The user can make a complaint in the form of:

• 13.2.1. in writing - to the following address:
  UNIDENT UNION II&IF Aesthetica Iwona Gnach Sp. z o.o.
  al. Jana Kochanowskiego 20, lok. CD, 51-601 Wrocław

• electronic - via e-mail: bi***@**********on.pl

13.3. The description of the complaint should include:

• 13.3.1. information and circumstances relating to the subject of the complaint, in particular the nature and date of the defect;

• 13.3.2. a request as to how to bring the Product into conformity with the Sales Contract, a proposal for a price reduction or a declaration of withdrawal;

• 13.3.3. your contact details, such as your name (or company name) and order number.

Indicating the above information will facilitate and speed up the processing of the complaint. However, failure to provide this information does not affect the validity of the complaint.

13.4. The administrator shall respond to the complaint immediately, but no later than within 14 calendar days of receipt.
If the User, who is a Consumer, has requested Product replacement, defect removal, price reduction (indicating a specific amount) or withdrawal from the contract, and the Administrator has not responded within 14 days, the complaint is deemed to have been accepted.

Final provisions

14.1. Contracts concluded through the Service are concluded in the Polish language.

14.2. The Administrator reserves the right to amend the Terms and Conditions for important reasons, i.e.:

• changes in legislation,

• changes to the payment and delivery methods - to the extent that they affect the implementation of the provisions of the Terms and Conditions.

14.3. In the case of contracts of a continuing nature (e.g. use of an Account), the amended Terms and Conditions shall be binding on the User if the User has been correctly notified of the changes and has not terminated the contract within 14 days of the notification (pursuant to Articles 384 and 384¹ of the Civil Code).
If the change introduces new charges or increases existing charges, the Consumer has the right to withdraw from the contract.

14.4. In the case of one-off contracts (e.g. a Sales Contract), the amendments to the Terms and Conditions do not affect the rights of Consumers acquired before the amendments came into force, in particular Orders placed and Sales Contracts performed or executed.

14.5. In matters not regulated by the Rules, the applicable provisions of Polish law shall apply.

14.6. These Regulations shall enter into force on 01.01.2025.

Annex 1 to the Regulations - Model withdrawal declaration

Addressee:
UNIDENT UNION II&IF Aesthetica
Iwona Gnach Sp. z o.o.
al. Jana Kochanowskiego 20, lok. CD
51-601 Wrocław
e-mail: bi***@**********on.pl

DECLARATION OF WITHDRAWAL

I hereby give notice that I withdraw from the contract of sale of the Products purchased through the online shop operated at unidentunion.co.uk, i.e. I withdraw from the distance contract.

Name of buyer:
 
Order number:
 
Date of receipt of products:
 
Reason for withdrawal: (optional)

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Return of Products:

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Date and signature:

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